Shipping & Returns
What shipping options do you offer?
- Royal Mail Express Tracked 48 (2-3 business days):
- £3.95 for one-time orders and subscriptions - - Free for all orders over £55
- Royal Mail Express Tracked 24 (1-2 business days)
- £6.50 for one-time orders and subscriptions
When will my order be shipped?
All UK orders placed before 12pm GMT (Monday to Friday) will be dispatched on the same day. Orders placed after 12pm GMT, or on weekends and bank holidays, will be sent out the following business day.
Do you ship internationally?
Not currently, sorry!
What is your returns policy?
We try our best to make sure all items make it to you safely. However if you receive any items that are damaged or faulty on arrival then we will issue a replacement product free of charge or offer a refund. Please just let us know by emailing returns@panterre.com before you return your order.
What if I change my mind after ordering?
We are happy to refund or exchange any product returned within 30 days of purchase, if it is returned in its original state, unused and in original packaging. Please email us at returns@panterre.com prior to returning your item.
Assuming the item(s) are in good condition we will then process your refund. Refunds are made to your original payment method and depending on your payment issuers policies, there may be a couple of days’ delay in being credited.